Privacy Policy

Last updated: 15th January 2026

Data Controller

This privacy policy explains how futurecrafter AG ("we", "us", "our") collects, uses, and protects your personal information when you visit our website or use our services. We are the data controller responsible for your personal data.

futurecrafter AG
Mariahilfer Straße 14
1057 Vienna, Austria
Registration Number: FN415263a
Email: privacy@futurecrafter.world
Phone: +43 15026706

Data Collection

We collect various types of personal data when you interact with our website and services. The data we collect includes information you provide directly to us and information collected automatically through your use of our website.

Information You Provide

When you contact us, request our services, or interact with our website, we may collect:

  • Name and contact details (email address, phone number, postal address)
  • Company information and job title
  • Service enquiry details and business requirements
  • Communication preferences
  • Any other information you choose to provide in forms or correspondence

Information Collected Automatically

When you visit our website, we automatically collect certain technical information including:

  • IP address and browser information
  • Device type and operating system
  • Pages visited and time spent on our website
  • Referring website and search terms
  • Cookie data and similar tracking technologies

How We Use Your Information

We use your personal data for legitimate business purposes and with your consent where required. The use of your data enables us to provide our services effectively and improve your experience with futurecrafter.

Primary Uses

  • Responding to your enquiries and providing requested information
  • Delivering our workflow platform comparison services
  • Communicating about our services and business matters
  • Processing service agreements and managing client relationships
  • Improving our website functionality and user experience
  • Complying with legal obligations and regulatory requirements

Marketing Communications

With your consent, we may use your contact information to send you marketing communications about our services. You can opt out of marketing communications at any time by contacting us or using unsubscribe links in our emails.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Legitimate Interests: For business operations, service delivery, and website improvement
  • Consent: For marketing communications and non-essential cookies
  • Contract Performance: To fulfil our service agreements with clients
  • Legal Compliance: To meet regulatory and legal requirements

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

  • With service providers who assist in our business operations (under strict confidentiality agreements)
  • When required by law, legal process, or regulatory authorities
  • To protect our rights, property, or safety, or that of others
  • In connection with business transfers or corporate restructuring (with appropriate safeguards)

International Transfers

Your data may be processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal requirements. Our data retention periods are based on business needs and legal obligations.

Retention Periods

  • Client service data: For the duration of the business relationship plus 7 years for legal compliance
  • Marketing communications: Until you withdraw consent or we determine the data is no longer needed
  • Website analytics data: Up to 26 months as per Google Analytics retention settings
  • Contact form submissions: Up to 3 years unless ongoing business relationship exists

Your Rights

Under GDPR and Austrian data protection law, you have several rights regarding your personal data:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request limitation of how we use your data
  • Right to Data Portability: Request transfer of your data to another organisation
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: Withdraw consent for processing based on consent

To exercise any of these rights, please contact us using the details provided in the contact section below. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of data in transit and at rest
  • Access controls and authentication systems
  • Regular security assessments and updates
  • Staff training on data protection and security
  • Incident response procedures

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through our website.

Service Providers

We work with trusted service providers who may process your data on our behalf, including:

  • Web hosting and technical infrastructure providers
  • Email communication services
  • Analytics and marketing platforms
  • Customer relationship management systems

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Complaints and Supervisory Authority

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) or the supervisory authority in your country of residence.

Austrian Data Protection Authority
Barichgasse 40-42
1030 Vienna, Austria
Website: www.dsb.gv.at

Contact Information

If you have any questions about this privacy policy, wish to exercise your data protection rights, or need to contact us about privacy matters, please reach out to us:

Privacy Contact:
Email: privacy@futurecrafter.world
Phone: +43 15026706
Post: futurecrafter AG, Mariahilfer Straße 14, 1057 Vienna, Austria

We are committed to protecting your privacy and will respond to your enquiries promptly and professionally.